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Customer Portals

As a manufacturer or supplier connected to our B2B Platform, you can import customers’ purchase orders directly into your back office system. Your larger customers will be eager to send them and to receive back confirmations and invoices by the same route.

But what of your smaller customers? Those who have not yet invested in a direct B2B capability, and who still rely on your sales administrators to key in every detail of their orders?

Our Customer Portals make it easy to collect their orders as well.

We develop a portal as a website using our standard framework to capture orders and send them via the B2B to your back office system, in exactly the same format as they arrive from direct B2B customers. Not only can we make the website have the same look and feel as your current company site, we can also design it to fit the way you sell, be it via contracts, campaigns or simply from a product and price list.

The advantages are clear: not only are you able to receive order data directly into your system from a far greater range of customers, but the quality of that data is consistent because the customer selects from lists (of products, units of measure, addresses) which you have made available in the portal, and which correspond with those in your back office system.

There is some set up to be done, of course, to get the relevant data available into the portal and to maintain it. But we will guide you step-by-step through the options and so help you to extract even more benefit from your initial investment in B2B capability.