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eCommerce Portals

F4F design and deliver eCommerce Portals, also known as WebShops or Trading Portals, for many of our clients across a variety of sectors. Customers using our eCommerce Portal Framework are both large and small - size of business is no object to offering an online customer ordering, self service or business process management portal. These online applications have been designed to serve various needs, including customer online ordering, inventory management, product management, customer self service, marketing/promotions and business-to-business online ordering.

These online applications are often linked to or hosted within the F4F cloud based B2B platform to provide a fully automated and integrated solution, which provides the following benefits to our customers:

  • Significant reduction in the time that staff spend managing orders, errors and in administration
  • Invest more time in customer service, cross/up selling and in internal improvement initiatives
  • More reliable and accurate order, product and stock management
  • Elimination of manual / paper processes and their associated errors
  • The ability to deliver better service to customers, not only during business hours but around the clock 24x7
  • Capture better and more customer data

For online ordering portals, or WebShops, F4F do not create each eCommerce Portal from scratch - we configure our reusable eCommerce Portal Framework to suit your requirements and host the eCommerce Portal for you in our data centre. As such, the solution costs and project duration are much lower than would be expected for a solution of such functionality, flexibility and value.

Features of the F4F eCommerce Portal Framework

  • Typical eOrdering features such as shopping cart, catalogues, cross selling etc
  • Order processing and management
  • Seamless integration into your IT systems (ERP, CRM, Accounting etc)
  • User and company management
  • Product data management
  • Reporting and analytics tools
  • Credit card or book to account payments processing
  • Promotion / special offer management
  • Content management system (CMS) and Administration Module